Notice Period: Clients must provide at least 48 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments will incur a fee.

Fee for Missed Appointments: The amount charged for no-shows will first be 50%, then 100% for the cost of the appointment fee.

Appointment Confirmation: Clients are responsible for remembering their appointments. Email or SMS reminders are a courtesy and not a substitute for personal accountability.

Missed Appointment History: If the client has a history of no-shows, profile settings will be changed such that payment for treatments will be required prior to booking.

Shortened Sessions: If a client arrives late, the session will still end at the scheduled time to accommodate subsequent appointments.

Full Fee: Late arrivals will still be charged the full fee, regardless of the reduced session length.

Health History Updates: Clients are required to update their health history form annually or as their health status changes.

Informed Consent: Massage therapy sessions will proceed only after obtaining informed consent, which can be withdrawn at any time.

Client Hygiene: Clients are expected to arrive clean and ready for treatment. If necessary, hygiene wipes and hand sanitizers are available for use.

Therapist Hygiene: Will ensure all linens, tools, and surfaces are sanitized between clients. This is non-negotiable under CMTO guidelines.

Payment Methods: Specify accepted payment methods (cash, debit, credit, e-transfer, cheque). Payment is due at the time of the appointment.

Insurance Billing: Valid insurance details provided prior to the session, and a valid credit card to be held on file for billing any remaining balance owing.

No Sexualized Behavior: Sexualized behavior or advances will not be tolerated and will result in immediate termination of the session and possible reporting.

Appropriate Attire: Draping policy as per CMTO Draping Standards will be followed as per standard protocol to ensure client comfort while maintaining professional boundaries. For more information please visit https://www.cmto.com/rules/standard-of-practice-draping-and-physical-privacy/

Gift Card Policy: Gift cards are non-refundable and non-transferrable.

Promotions: Any discounts or promotions must be redeemed according to specified terms and are not transferable.

Therapist Cancellations: If the therapist cancels due to an emergency or bad weather, clients will be rescheduled at the earliest convenience.

Client Cancellations: Cancellations due to illness, inclement weather, or no fault of the client will not incur a fee.

Accessibility Needs: Clients should inform Ashley Culp, RMT of any specific needs (e.g., mobility aids, sensory sensitivities) before their session to ensure accommodations are prepared.

Inclusive Practice: A commitment to respect all clients, regardless of gender identity, sexual orientation, race, or religion.

Feedback: As a part of ADOA compliance, your feedback is welcome on how we can improve the space to meet your needs. Please send your feedback to ashleyculprmt@gmail.com

Confidentiality: All client information is kept confidential and shared only with consent or as required by law.

Data Retention: Health records will be maintained for 10 years as per CMTO guidelines, after which they will be securely destroyed.

Illness Screening: Clients must reschedule if they are experiencing symptoms of illness. Fees for late cancellations may be waived in such cases.

Masking: May be required in certain situations where IPAC protocols have deemed fit. For more information, please visit: https://www.cmto.com/rules/standard-of-practice-infection-prevention-and-control/